Privacy Policy

At PDM Brand CA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights under Canadian privacy law.

1. Who We Are

PDM Brand CA, operating as Product Design Matters, is a Canadian e-commerce business based in Ottawa, Ontario. We are responsible for the personal information we collect through our website and online store.

Website: pdmbrand.ca · Email: hello@pdmbrand.com

2. Applicable Law

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation. If you are located in Quebec, we also comply with Law 25 (Act Respecting the Protection of Personal Information in the Private Sector).

3. Information We Collect

Information you provide to us:

Name, email address, phone number, and shipping/billing address when you place an order or create an account
Payment information (processed securely by our payment provider — we do not store your full card details)
Messages or enquiries submitted by email or contact form
Reviews, feedback, or survey responses

Information collected automatically:

IP address, browser type, device type, and pages visited on our site
Purchase history and on-site browsing behaviour
Cookies and similar tracking technologies (see Section 7)

4. How We Use Your Information

We use your personal information to:

Process, fulfil, and ship your orders, including sending order confirmations and tracking updates
Manage your customer account
Respond to your questions and provide customer support
Send you marketing emails about new products, promotions, and updates — only where you have consented
Improve our website, products, and overall customer experience
Detect and prevent fraud or other unlawful activity
Meet our legal, tax, and regulatory obligations

5. Consent

We collect, use, and disclose your personal information with your knowledge and consent. By placing an order or creating an account, you consent to the collection and use of your information as described in this policy.

You may withdraw consent for non-essential uses (such as marketing) at any time by contacting us or using the unsubscribe link in any marketing email. Withdrawing consent will not affect the lawfulness of any prior processing.

6. Sharing Your Information

We do not sell your personal information. We may share it with trusted third-party service providers only as necessary, including:

Payment processors to securely handle transactions
Shipping and courier partners to deliver your orders
Email marketing platforms to send communications you have opted into
Website hosting and analytics providers (e.g. Shopify, Google Analytics) to operate and improve our site
Government or regulatory authorities where required by Canadian law

All third parties are contractually required to protect your data and use it only for the purposes for which it was shared.

7. Cookies

We use cookies and similar tracking technologies to:

Keep items in your shopping cart and remember your preferences
Analyse site traffic and improve our website
Deliver relevant advertising on third-party platforms (e.g. Meta, Google)

You can manage or disable cookies through your browser settings or our cookie consent banner. Note that disabling certain cookies may affect website functionality.

8. International Data Transfers

Some of our third-party service providers may process your data outside of Canada (for example, in the United States). Where this occurs, we take reasonable steps to ensure your information receives an equivalent level of protection, including through contractual agreements with those providers.

9. How Long We Keep Your Data

We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by law:

Order and transaction records: up to 7 years (for tax and legal compliance)
Marketing data: until you unsubscribe or request deletion
Account data: for as long as your account remains active, plus a reasonable period after closure

10. Your Rights

Under PIPEDA and applicable provincial laws, you have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Withdraw consent for non-essential processing at any time
Request deletion of your personal information, subject to our legal obligations
File a complaint with the Office of the Privacy Commissioner of Canada (OPC) at priv.gc.ca, or with your provincial privacy authority

To exercise any of these rights, please contact us at the details in Section 14. We will respond within 30 days.

11. Marketing Communications

If you have opted in to receive marketing emails, you may unsubscribe at any time by:

Clicking the "unsubscribe" link in any marketing email, or
Contacting us directly

We comply with Canada's Anti-Spam Legislation (CASL). We will only send commercial electronic messages with your express or implied consent.

12. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected a child's information, please contact us and we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date will always reflect the most recent revision. For significant changes, we may notify you by email.